Terms of Service

Effective Date: 08/12/2024

Welcome to Lets Recycle It. These Terms of Service (“Terms”) govern your use of our mattress recycling services. By booking a service with us, you agree to these Terms. Please read them carefully.

1. Service Overview

We provide eco-friendly mattress recycling services. All bookings are subject to availability and compliance with these Terms.

2. Booking and Payment

2.1. Booking Confirmation:

Bookings are confirmed once payment is processed.

2.2. Payment Terms:

All payments must be made in full at the time of booking via our website or an approved payment method.

2.3. Pricing:

Pricing is as displayed on our website at the time of booking and is subject to change.

2.4. Service Area Fee:

If you book a service in a location outside our service areas as displayed on our website and do not cancel at least 48 hours before the scheduled collection or before we plan the route, a 25% fee will be applied.

3. Collection Requirements

3.1. Accessibility:

Items must be left outside the property and be fully accessible at the scheduled collection time unless otherwise agreed.

3.2. Condition of Items:

Items must be dry and in a manageable condition. Very wet, excessively damaged, or hazardous items cannot be collected.

3.3. Failure to Meet Requirements:

If the items are not accessible or in acceptable condition, the collection will not be completed, and no refund will be issued.

4. Rescheduling and Cancellations

4.1. Rescheduling:

Requests to reschedule must be made at least [ 48 hours] before the scheduled pickup.

4.2. Cancellations:

  • Cancellations made at least 48 hours before the collection date are eligible for a full refund.

  • Cancellations after this period will not qualify for a refund.

5. Refund Policy

Refunds will only be issued if cancellations are made in accordance with Section 4.2.
No refunds will be provided if items are:

  • Not left outside.

  • Inaccessible.

6. Liability

6.1. Damage to Property:

Lets Recycle It is not responsible for any damage caused to items or property prior to or during collection.

6.2. Limit of Liability:

Our liability is limited to the cost of the service booked.

7. Customer Obligations

You agree to:

  • Ensure items are accessible, dry, and ready for collection.

  • Provide accurate information during booking.

  • Notify us promptly if changes are required to your booking.

8. Privacy and Data Protection

Your personal information will be processed in accordance with our [Privacy Policy].

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website.

10. Contact Us

If you have questions about these Terms or need assistance, please contact us:

By booking our services, you confirm that you have read, understood, and agree to these Terms of Service.